25 Thank You For Your Understanding Messages

I found two different contexts where someone may search for help by saying thank you for your understanding.

The first situation might be in a business or work situation. For example, this could be a situation where an apology may be needed after a complaint was made, a deadline would not be met, or another customer service inconvenience occurred.

The other situation is when you want to thank someone for their understanding personally. For example, perhaps they listened to you during a difficult time, were accommodating, or you want to apologize for a personal situation.

Regardless of the situation, there may be times when you want to alternate ways of wording “thank you for understanding.” Expressing gratitude and appreciation can go a long way in building and maintaining positive relationships, whether it’s with friends, family, coworkers, and customers.

Remember that the best thank you messages include details, so be specific when possible.

At the workplace, you will likely be writing a thank-you email. However, you can decide if a handwritten card, an email, or a text is best for personal situations. You can see the five parts of a thank you note in the how to write a thank you note guide.

Below, I have included different ways to say thank you for your understanding in various situations.

Thank You for Your Patience and Understanding

Including patience in your thank message acknowledges that the recipient has had to wait for something. Perhaps there was a delay due to an unforeseen issue.

#1 Thank you for your patience and understanding. We apologize for the delay with the monthly reports and will provide an update tomorrow morning.

#2 We appreciate your patience and understanding as we look into the issues with the shipping of [item]. We value loyal customers like you and are doing everything possible to resolve the situation quickly. We will send you a tracking number once the item ships.

#3 Thank you very much for your patience and understanding as I learn the new database interface. I will send over the sales report as soon as I can.

#4 Thank you for your patience and understanding when I needed to reschedule our lunch last week. I didn’t anticipate having a meeting during the usual lunch hour last week and forgot to block off my calendar. Can we get together next Tuesday at noon?

#5 Thank you for your ongoing patience and understanding. You are a terrific friend for helping to overcome my struggles to get motivated to exercise. In addition, I appreciate your daily encouraging text messages.

Related: Thank You For Your Patience Messages

We Are Looking Into the Issue

Another way to say “thank you for your understanding” is to share that you are looking into the issue.  Depending on what the matter is, extra work may be required to figure it out. You could also use “digging into” or “investigating” instead of “looking into.”

Sometimes a company might prefer to use “issue” instead of saying “problem,” as “issue” may have less of a negative feeling than “problem.”  Your thank-you message can also be used as an acknowledgment of the issue.

#1 I am grateful for your willingness to work together and find a solution for the problem with ________. We are diligently investigating the issue and will contact you when we find something.

#2 Thank you for letting us know about the problem with __________. We have started to dig into the issue and will get back to you as soon as the problem is identified.

#3 Thank you for identifying the issue in the reports. Jake is looking into the problem now and will send updated reports as soon as possible.

#4 We apologize for the problem you experienced when placing an order this morning. However, we are thankful that you let us know, and we are looking into the issue. Elwood will call you to schedule the shipment once the problem within the order system is resolved.

#5 Thank you for reaching out to us. We are currently looking into the issue and will provide an update as soon as it is available.

Thank You for Your Understanding and Support

Sometimes support may be given when working through a situation. Or, when you’ve made a mistake with an order, you may want to thank the company for helping you out.

Here are a few examples to help you express gratitude for the support and understanding.

#1 Thank you for your support and understanding while we work through the issues identified. In addition, we are thankful for your willingness to provide feedback and additional input as we work towards our common goal of eliminating the problems.

#2 Thanks in advance for your support and understanding. We know that having the [tool/system/program] offline for a few hours is inconvenient.

#3 Thank you for your understanding. I am grateful for your support in helping me fix my order. [Company Name] is the best.

#4 Thank you for your support. While the mistake was mine, I greatly appreciate your understanding. I am delighted with your customer service and will recommend you to all my friends.

#5 Thank you for your understanding and support. I have been overwhelmed with my job search. I appreciate the tips you’ve given me on staying organized and the best sites to look for jobs in our field.

Related: 57 Thank You For Your Support Messages

Thank You for Listening

Sometimes understanding can come in the form of listening. You may not be asking anyone to solve anything. However, you are grateful for a listening ear. This could be from a boss, coworker, friend, or family member.

#1 I am grateful for your understanding and willingness to listen. My mom’s health decline has been brutal, and I’m so thankful you have been there to listen whenever I need to talk.

#2 I want to express my sincere thanks for your listening ear. Your support has made getting through this challenging time at work easier. I am genuinely grateful that we are coworkers and friends.

#3 Thank you for setting aside time to listen when I wanted to discuss the recent client contract changes. I felt valued and heard, having the opportunity to share my perspectives.

#4 I appreciate your recent empathy and understanding. Not getting the job I applied for was difficult for me. Thank you so much for taking my call and listening while I shared the sad news.

#5 Thank you for listening to me last week. I appreciated your understanding and non-judgmental attitude when I shared that I wanted to rescue two more cats. You’re the only one in my life that agrees that five cats are not too many in the house.

Thank You for Your Understanding Messages

Here are more examples of thank-you messages to say thank you for your understanding.

#1 Thank you for your understanding and flexibility in changing the meeting time. Next Monday will give me more time to prepare.

#2 I am sincerely thankful for your understanding. The mix-up with the kid’s schedule was embarrassing, and I know I need to be better organized. Nevertheless, I will take all of our kids to the beach next Saturday.

#3 Thank you for helping me last weekend. I am very grateful that you were able to babysit the kids on short notice last Friday night. Your understanding of my situation is beyond measure.

#4 Thank you for your understanding. My situation feels complicated, and I appreciate your compassion.  Your words of encouragement help me get through each day.

#5 Thank you for your time and understanding last Tuesday at lunch. I greatly value our friendship and feel so grateful that I can come to you with anything.

Read Next: 31 Thank You for Your Support or Encouragement Example Messages

Author: Heidi Bender

Title: Writer

Expertise: Thank You Notes


Heidi Bender is a writer and author who founded Tons of Thanks. She aims to help people write thank-you notes by providing examples and tips. She is the author of She is the author of A Modern Guide to Writing Thank-You Notes.