23 Thank You for Your Concern Example Messages for Business, Friends, and Family

How you say “Thank you for your concern” will depend on the situation. 

The tricky thing with concern is that it has different meanings.

Thank You for Your Concern Meaning

In business, the concern is most likely a problem or situation that a client or customer would like addressed. So, thanking them for their concern is a way of acknowledging that their message was received. 

With friends and family, concern is expressing care for one another. For example, when you are sick, and someone reaches out as they are concerned about your health. 

There are many ways to respond to your thanks. There are examples below for professional and personal situations. 

How To Say Thank You for Your Concern Professionally

When a problem is brought to you or your company, you can respond in a few ways, such as thanking them for sharing their concern.

You can also explain the plan to address the issue in some situations.

Template Response

[Person’s Name],

Thank you for your concern. We will look into the problem with [state the issue soon]. Again, we appreciate you taking the time to bring the situation to our attention.


[Your Name]

[Company Name – if appropriate]

Depending on the circumstances, you may be unable to discuss a resolution. For example, when an employee brings a concern about another coworker to the boss. Or when you did not know what the solution would be yet.

Restating the problem will make your message feel more personal and less like a template email sent in response to any concern.

The more information you include in your message, the more likely the reaction from the recipient will be positive. If appropriate, you can also apologize in your communication.

Short Thank You for Your Concern Quotes for Customers or Clients

Here are some alternatives for saying thank you for your concern to customers. 

  1. Thank you for bringing this to our attention. We will look into it today. 
  2. We appreciate you letting us know about the matter.
  3. Thank you for making us aware of your concern.
  4. We thank you for informing us of the problem.
  5. Thank you for notifying management of the issue.
  6. Thank you for your feedback.
  7. Thank you for letting us know about [problem].

Remember that people want to know that they have been heard. Writing a few sentences will help them to feel acknowledged even if the problem cannot be immediately corrected or changed.

Workplace Thank You for Your Concern Example Email Messages

Here are some wording examples for when a customer or employee contacts you with a problem. 

#1 Thank you for letting us know about the leak in the ceiling. We will look into getting it fixed as soon as possible.

#2 Thank you for bringing the situation with the cashier to our attention. We are sorry that Jane didn’t handle the pricing problem professionally. Her supervisor will be informed and remind her to communicate with kindness when issues occur.

#3 Thank you for informing me of your concerns regarding Bobby’s work performance. While I cannot share the next steps, please know and trust that the situation is being investigated.

Note: Bosses can check with the human resources department to see what can be said to another employee. Usually, what the boss can share will be limited. 

#4 Thank you for alerting me regarding the leaning dead tree. We certainly do not want the tree to fall on the building or any cars in the parking lot. We will have a professional tree removal company evaluate the tree soon.

#5 Thank you for your concern. We understand that a shopping cart with a bad wheel makes for a poor shopping experience. It’s a bit of a process to get them repaired. Meanwhile, we will have the damaged carts taken out of rotation.

Thank You for the Concern Example Messages for Personal Situations

Expressing gratitude to friends or family members is an easy way to thank them after they have shown concern for you. 

Message Template

Dear [Person’s Name],

Thank you for your concern. I appreciate you caring for me and reaching out—[Then a sentence or two about the situation].


[Your Name]

#1 Thank you for your concern for me. I appreciate you for reaching out. The last few weeks have been difficult while I’ve been recovering from being sick. However, I finally feel better, and life is returning to normal.

#2 Thank you for checking on me. I know I’ve been quiet and distant recently. The situation with my mom has been weighing on my mind. Would you like to come over for dinner next week? Spending time with you would be comforting, and I can share more about what is happening.

#3 I appreciate your concern for me and for always going the extra mile to make sure that I am okay. The workload at the office has been overwhelming lately. I’ve reached out to my boss for help, and I will get caught up with teamwork from others! I appreciate your patience during the last few weeks, as I have worked so much overtime.

#4 Thank you so much for your concern when you didn’t see me at church for the past few Sundays. My friend, I want you to know how much it means to me that you cared enough to reach out. I have been sleeping in on Sundays, a habit I need to break. I will see you next Sunday morning with my coffee in hand.

#5 Thank you for texting me! I appreciate your concern. You’re right that the meeting didn’t go well at the school. Most people seem to not care about what happens to the playground. I hope we can come together and propose a plan the school will agree with.

#6 Thank you for being concerned about me. Losing Dad has been challenging, and I appreciate having you as a close friend. Your kind words and encouragement mean more to me than I can express. Can we get together for dinner soon?

Related: Thank You for Your Support During This Difficult Time Messages

#7 I appreciate your thoughtfulness during this trying time. Thank you for reaching out when you didn’t hear from me for a few weeks. I am grateful for your concern. I am in grief counseling, which is helping me. I hope to see you soon.

#8 Thanks for your concern. I’ve had so many extra responsibilities with my husband out of town that I haven’t had much time for socializing or doing fun things. I am doing okay!

#9 I want to thank you for reaching out to me last week. I felt loved knowing that you were concerned about me. I am starting to feel better, and I hope I haven’t caused you too much worry. You are the best, and I’m so glad you are in my life.

#10 Thank you for raising your concern regarding my lawn. I know it needs some attention! You are a great neighbor for noticing when our habits regarding yard maintenance changed. Unfortunately, the lawn mower isn’t working, and it’s taking a while to get it repaired. Can we borrow your mower this week?

#11 Thanks for the concern when I was sick last week. Your text made me feel loved and cared about. Also, the chicken soup you dropped off was wonderful.

Read Next:

There are many opportunities to thank people, such as when they give you advice or check up on you:

Author: Heidi Bender

Title: Writer

Expertise: Thank You Notes


Heidi Bender is a writer and author who founded Tons of Thanks. She aims to help people write thank-you notes by providing examples and tips. She is the author of She is the author of A Modern Guide to Writing Thank-You Notes.